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ISP Networks

Keep your network clean and secure with the fastest and most reliable DNS resolver

“We use Whalebone to improve service and protect our network in London Greenwich Peninsula.”

Mark Trojacek, CEO at Purefibre

How we work with Purefiber

Marek Trojacek from Purefiber about Whalebone (2:04)

isp features

Whalebone benefits for ISP network

Whalebone DNS reduces the impact of irresponsible behaviour of the end users. Whalebone decreases the network maintenance cost, accelerates and improves the internet service by providing a state of the art DNS resolver with its embedded advanced security.

Security on DNS level

Decrease of IP blacklisting, malware related traffic, number of abuse e-mails, DDoS attacks and spam. Protection of the infrastructure devices.

On-Premise DNS resolver for ISP

Both On-Premise and cloud DNS resolver with features tailored for ISP. Transparency of the data and policy down to the local IP address. There is an available API, we give the option to include regulator based filtering.

Faster and more stable network

The fastest resolver on the market, upgrades and changes to the configuration without downtime, compability with the latest standards and DNS traffic requirements.

Support and implementation

Assist with implementation, service and any other requests. Operation support guaranteed.

Try Whalebone for free

Find out for yourself how easy it is to work with Whalebone.

Security on DNS level

Decrease of IP blacklisting, malware related traffic, number of abuse e-mails, DDoS attacks and spam. Protection of the infrastructure devices.

How does security on DNS level improve the network?

Research data suggest that 91.3% of malware uses DNS resolution. 68% organisations do not have any protection on the DNS level or even monitor DNS traffic. Whalebone protects and monitors the whole network with visibility and control down to the single IP level. We protect all devices within the network, incl. infrastructure devices. There is no installation needed on these devices. Discover the unknown of your network.

How do you tackle the false positive blockings?

We do our best do eliminate false positive incidents and it is one of the major strenghts of Whalebone. If you suspect there is any false positive you can get details to any blocking in your admin portal. At the same time you can click on the option to report a false positive to our support.

What data is being collected and what is the Whalebone data protection policy?

Whalebone stricly complies with latest GDPR standards and rulings. This applies to data processing incl. its security, encryption, anonymisation and storage. There is a Data Processing Agreement signed between the parties. Whalebone does not use the data for any further resell or monetization.

What is the process behing blocking of the malivious domain?

The DNS resolver answers the DNS request for a malicious domain with an IP address of blocking page “sinkhole”. In cases where the DNS request comes from the user’s internet browsing, the user gets notified by displaying the blocking page. However most of the threat incidents happen in the background snad are system initiated.

Is it possible to set up any custom IP address for the blocking page?

Redirection of the filtered traffic to individually defined IP address is possible. Some customers even prefer to host the blocking page within their own premises.

On-Premise DNS resolver for ISP

Both On-Premise and cloud DNS resolver with features tailored for ISP. Transparency of the data and policy down to the local IP address. There is an available API, we give the option to include regulator based filtering. There is ad admin portal and possibility to set up automated alerting to number of predefined and custom network events.

Is the system capable of geographically distributed and clustered operation?

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Shall we choose the cloud or on-premise resolver?

Whalebone can be deployed in various combinations and you are free to use both and on premise resolvers. Most of the customers opt in for the on premise version to have a better control, detailed IP visibility and no added latency. The customer feedback says that the Whalebone onpremise resolver is the fastest one on the market.

What shall we do with customers using their own DNS settings?

According to our statistics lower single digit percentage of users opt for alternative DNS resolvers. In such a case the user does not get the protection from Whalebone because it uses other DNS resolvers that do not provide this feature.

Are we able to enforce using the Whalebone DNS from our users?

Some of our customers enforce their DNS by traffic redirecting to port 53 and allow other DNS resolvers upon explicit agreement with the customer only. Terms and conditions of the specific ISP and customer shall cover this option.

Faster and more stable network

The fastest resolver on the market, upgrades and changes to the configuration without downtime, compability with the latest standards and DNS traffic requirements.

What standards does Whalebone support?

Whalebone fully supports DNSSEC incl NSEC3 negative caching, IPV6, Query Case Randomization, QName minimization, cache prefetching. Whalebone is DNS over TLS/HTTPS ready. Our API fully supports REST API, there is webhook, Syslog and others available.

Does Whalebone support DNS over HTTPS (DoH), TLS (DoT)?

Whalebone is ready for DNS over HTTPS and DNS over TLS. We see the progress as an opportunity to improve the DNS service by keeping the decentralized setup as of today. Whalebone is part of the Encrypted DNS Deployment initiative.

Support and implementation

Assist with implementation, service and any other requests. Operation support guaranteed.

How does the implementation work?

If you prefer to deploy the on-premise resolver, VPS or dedicated server with an installed Linux and meet minimum hardware requirements. For more details please follow the respctive chapter of the technical documentation. Should you opt in for the cloud resolvers the current DNS resolver IP addresses shall be changed to the Whalebone cloud resovlers IPs.

Does Whalebone provide support?

Whalebone provides support and SLA as part of the standard product. Queries can be submitted via email or phone, depending on the urgency of the request.

How to avoid public access to the resolver?

On-premise resolver is, without further settings, accessible as public DNS. To avoid this, we recommend 1) ACL on perimeter router, 2) iptables limitation 3) resolver level settings to make resolver responding to selected IP ranges only, REFUSED reply to others.

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We protect internet users on 3 continents – Europe, Asia and Africa

100

more than 100 telcos, corporates and ISPs trust Whalebone

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Whalebone is the market leader in implementation time

Whalebone is selected by the market leading brands

“I am really amazed. Your service is great. Even my colleagues have started to understand it is worthy paying for it on a regular basis. And do you know what? Our IPs and ranges are not blacklisted anymore. Moreover, our customers appreciate we work with them to improve their security and clean their devices. And it is just because of you!”

Milan Harant, PLAYMAX

“We have been using the Whalebone for two years. Within a moment, I see which IP addresses are being infected and where there is a problem. It makes it very easy for me to work. Technical support and reaction times are absolutely excellent.”

Jan Krivsky, AIRWAYNET

news

10/10/2019

What is Whalebone Threat Intelligence and Whalebone Neural networks?

But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and.

10/10/2019

What is Whalebone Threat Intelligence
and Whalebone Neural networks?

10/10/2019

What is Whalebone Threat Intelligence
and Whalebone Neural networks?

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Try Whalebone for free

Find out how easy it is to work with Whalebone