Enhanced Customer Experience
Aura Features
Integrated Reporting and Alerting
Our Reporting and Alerting keep people informed through various channels, including email, SMS, and API calls. The Customer Portal supports all major browsers, providing users with customizable preferences for alerts and reporting.
VAS products need to speak to the customer in order to be effective. Whalebone Aura offers 16+ touchpoints to increase customer stickiness, showing value on a daily basis. We integrate these with your OSS/BSS systems in as little as 7 weeks.
Parental Control
Users can set individualized policies, filtering categories like adult content, gambling, and violence. They maintain control with options for in-page ads and tracker blocking or a redirection page for restricted domains.
Additionally, per-application blocking enables customized filters for specific websites, games, or apps, ensuring a secure and tailored online experience.
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Adblock
With Whalebone Aura, users can effortlessly block ads and trackers with a single click, improving their online experience by concentrating on relevant content without the need for browser extensions or third-party applications.
Offnet Protection
Whalebone addresses the challenge of ensuring user safety on public Wi-Fi or during roaming with its Offnet Protection.
Available as a standalone app or integrated into the "MyTelco" app, it secures internet communication even on public hotspots or unsecured Wi-Fi networks by establishing a secure connection to Whalebone's DNS resolvers.
This offers flexibility for implementation, allowing telcos to seamlessly integrate it into their existing mobile apps with the provided SDK or use Whalebone's standalone, white-labeled application, customizable with their branding.
Fraud Call Protection
Fraud calls directly impact customer trust and brand perception. Whalebone Aura Fraud Call Protection analyzes incoming calls in real time and flags suspicious numbers before the user answers.
The service checks calls against an up-to-date fraud database and displays a warning directly on the incoming call screen, without requiring any app installation, and works across devices and operating systems.
Cybersecurity Hub
As telcos expand their security portfolios, fragmentation becomes a challenge. Whalebone Cybersecurity Hub centralizes all services into one unified customer interface.
A single dashboard that brings together Whalebone products and third-party cybersecurity services, providing unified communication, alerts, and reporting in one environment.
By aggregating services in a visible and manageable way, it also supports cross-sell and upsell opportunities and helps justify higher service tiers.
Cyber Insurance
Provide customers with a safety net against online fraud and cyber incidents, with coverage for common threats such as identity theft and online shopping fraud.
The service also includes hands-on assistance for incident recovery, including malware removal and the restoration of affected devices.
Customers can receive reimbursement for financial losses, legal expenses, and other incident-related support services.
Flexible coverage limits allow the offering to adapt to different customer needs, while seamless bundling with telco security services creates a simple, integrated protection package.
