Aura already protects subscribers browsing on and off your network; but data breaches can happen anywhere in their digital lives. Now, Aura helps them stay safe when using their payment cards, social media accounts, interacting with government agencies/using personal ID numbers, and when using online accounts.
The Identity Protection feature in an intergral part of Whalebone Aura’s product architecture and works perfectly together with other layers to provide best business results for telcos.
Not just for subscribers
Aura’s ID Protection feature adds more ways to increase customer adoption; showing value by identifying breaches that happen away from your network, at social media providers, government agencies, online services where account data can be stolen.
Adoption and stickiness
Customer data breaches often happen - for example at their favorite retailer - without the customer even knowing, and can have damaging long-term consequences if not mitigated. Aura increases customer stickiness by identifying not just recent breaches, but historical ones, meaning they can start to see the value of the service early in the trial, giving them more reasons to subscribe and stay subscribed.
65 assets overseen
We take care of 65 assets (such as birth dates, personal health data, bank account numbers, credit card numbers, IP addresses, etc.) with emails and phone numbers being the most commonly leaked assets.
In their customer portal, users can add both their email address and their phone number to instantly see any leaks connected to them. They can look into the details of the given leak and see what data was leaked, what does it actually mean for them, what kind of real-life threats it poses, and information about the given breach. Whalebone provides the most detailed information about the threats and mitigation tactics to the telco customers.
If a new leak occurs later on, the user can be notified via email/SMS about it and asked to look for instructions in the user portal. This way, they do not need to actively check for leaks, the system does it for them.